PLATFORM:

• HP Anyware Manager 23.01 – On-Premise installation

Problem

After an (in-place) upgrade to HP Anyware Manager 23.01 accessing workstation details from the Anyware Manager Console leads to an error message.

This occurs too when a new workstation is added to the console and the Anyware Monitor (AWM) option is enabled.

For the end-user the error has no impact. They can still make connection to the workstations and continue to work as usual.

Problem is a small bug in the part that takes care of managing the workstations.

To solve the issue the installation of Anyware Manager needs to be modified.

Solution

Please make sure you have a valid backup/snapshot of the HP Anyware Manager server before you start!

• Login the HP Anyware Manager using root or an account with sudo rights
• Enter the following command:

KUBE_EDITOR=nano sudo /usr/local/bin/kubectl edit deployments machinemgmt

• This open an editor to edit the deployment yaml file for the system-management container
• Scroll down (with down arrow) and look for :
•  

image: docker.cloudsmith.io/teradici/anyware-manager/ms_machine_mgmt:0.0.3613_9ebc897

• Type [esc]i and change the line to (note that the version number at end of the line is different)

image: docker.cloudsmith.io/teradici/anyware-manager/ms_machine_mgmt:0.0.3658_ab5ceb0

• When done editing.
  • type [esc]:w[enter]
  • and type :q[enter]

After saving this file the system will automatically update the system-management container. After a while you will notice that the problem is solved.

If not, please contact HP Anyware Support at : Contact Support (teradici.com)